Effective starting: July 15, 2016
"PowerCalc Services" include our:
but does not include:
Add-On: a bundle of code, resources and configuration files that can be used with a PowerCalc product to add new functionality or to change the behavior of that product's existing features.
Content: any information or data that you upload, submit, post, create, transmit, store or display in a PowerCalc Service.
Device: any computer used to access the PowerCalc Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
Websites: PowerCalc's websites, including but not limited to PowerCalc.co, and any related websites, sub-domains and pages.
Information you provide to us
We collect the following information:
Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the PowerCalc Services (including but not limited to when you upload, collaborate on or share Content). Information we collect includes:
You may provide this information directly when you enter it in PowerCalc Services.
In some cases another user (such as a system administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company requests that you use our products). We collect Information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer.
Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information").
Other: We collect other data that you submit to our Websites or as you participate in any interactive features of the PowerCalc Services, participate in a survey, contest, promotion, sweepstakes, activity or event; apply for a job; request customer support; communicate with us via third party social media websites; or otherwise communicate with us. For example, information regarding a problem you are experiencing with a PowerCalc product could be submitted to our Support Services or posted in our public forums. From other sources such as public database, joint marketing partners, social media platforms, from people with whom you are friends or otherwise connected on social media platforms and from other third parties. For example, if you elect to connect your social media account to your PowerCalc account certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friend’s profile.
How we collect Information
PowerCalc and our third party service providers may collect both Personal Information and other information from a variety of sources that generally fall into three categories:
Although PowerCalc's use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about PowerCalc's current approach to information collected from Automated Interactions.
Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. For SaaS Products, this analytics information consists of the feature and function of the PowerCalc Service being used, the associated license identifier (SEN) and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the user name), the sizes and original file names of attachments, and additional information required to detail the operation of the function and which parts of the PowerCalc Services are being affected. For example:
As shown in the example above, the analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in a PowerCalc Service.
Besides Google Analytics, we may also engage other third party service providers to track and analyze both individualized usage and volume statistical information from interactions. These service provider(s) set cookies on behalf of PowerCalc. PowerCalc also uses other third party cookies to provide advertising and personalization services in accordance with this Policy, and to track the performance of PowerCalc advertisements on their websites and PowerCalc e-mails.
Analytics Information Derived from Content. Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a group or category of services, features or users that does not contain Personal Information. For example, we may query Content to determine the most common types of workflows that users use (e.g. what percentage of all instances use certain style workflows?) by searching for the most common workflow names, or we may query Content to determine the most popular job titles for PowerCalc users in order to better understand the composition of our user base.
Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
Embedded URLs: PowerCalc may use a tracking technique that employs embedded URLs to allow use without cookies. Embedded URLs allow limited information to follow you as you navigate, but are not associated with Personal Information and are not used beyond the session.
Embedded Pixels and Similar Technologies: PowerCalc and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits), and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's e-mail address.
Through your device: certain information is collected automatically through your device such as operating system and name, version, device manufacturer and model, language, Internet browser type and version and the name and version of the software you are using. We may also collect information about the life of your battery, whether your device has service and whether it is turned on. We use this information to ensure that the PowerCalc Services are functioning properly.
Through your use: when you access and use the software, we and our service providers may track and collect usage data such as the date and time the software was accessed on your device. We may collect the physical location of your device by, for example, using satellite, cellphone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and /or sharing, we may not be able to provide you with the applicable personalized services and content.
Information we collect from other sources
How we use Information we collect
General Uses: We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
Compiling aggregate analytics information: Because our SaaS Products are configurable, we make extensive use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate usage data from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the websites and SaaS Products.
Information sharing and disclosure
Unless otherwise agreed by your or required by law, information collected by PowerCalc may be (i) used by PowerCalc for marketing and business purposes, (ii) retained by PowerCalc indefinitely, and (iii) sold or otherwise transmitted to third parties.
Your Use: When you use PowerCalc Services, Content you provide will be displayed back to you. Certain features of PowerCalc Services allow you or your administrator to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into PowerCalc Services.
Collaboration: As a natural result of using PowerCalc Services, you may create Content and grant permission to other PowerCalc users to access it for the purposes of collaboration. Some of the collaboration features of PowerCalc Services display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content. Where this information is sensitive, we urge you to use the various security and privacy features of the PowerCalc Services to limit those who can access such information. Your sharing settings may make any Information, including some Personal Information, that you submit to the PowerCalc Services visible to the public, unless submitted to a restricted area.
Access by your system administrator: You should be aware that the administrator of your instance of PowerCalc Services may be able to:
PowerCalc Community: Our websites offer publicly accessible community services such as blogs, forums, bug trackers and wikis. You should be aware that any Content you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your Personal Information from the PowerCalc Community, please contact us by email at firstname.lastname@example.org or mail at the address below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to and why.
Service Providers, Business Partners and Others: We also share Personal Information with third parties who provide services to PowerCalc, such as credit card processing services, order fulfillment, analytics, event/campaign management, web website management, information technology and related infrastructure provision, hosting, maintenance, back-up storage, customer service, e-mail delivery, payment processing, auditing, and other similar services. When PowerCalc shares Personal Information with third party service providers, we require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy. Also, some of our pages may utilize white-labeling techniques to serve content from our service providers while providing the look and feel of our website. Please be aware that you are providing your Information to these third parties acting on behalf of PowerCalc.
Testimonials: We may display personal testimonials of satisfied customers on the PowerCalc Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us as provided below.
Business Partners: PowerCalc and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both PowerCalc and the partner(s) will have access to that information, and either PowerCalc or our partners may provide you the sales or product promotion information. Each party will be responsible for managing their own use of the Personal Information collected for the joint sale or product promotion. We recommend you review the privacy policies of these partners to address any questions you have regarding their handling of your information.
Comply with Law and Other Purposes: As we believe to be necessary or appropriate: (a) under applicable law, including laws outside our country of residence; (b) to comply with legal process; (c) to respond to requests from emergency services personnel, as well as public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that our of our affiliates, you or others including the health and safety of our employees and visitors, our physical and online operations, our property, rights, and privacy; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Business Changes: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, financing, reorganization, merger, sale, joint venture, assignment, transfer, acquisition or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings) to another company. In such event, we may transfer the Personal Information we have collected to the relevant third party. You will be notified via email and/or a prominent notice on the PowerCalc Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
PowerCalc uses some third parties to administer a limited set of PowerCalc advertisements on third party electronic channels. No Personal Information is provided to the advertisers as part of this process, but aggregate profile information or other information, such as user community or implied or inferred interests may be used in the selection of advertising to make sure that it has relevance to the user. Some banner ads may contain embedded pixels that may write and read cookies or return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
PowerCalc may also use advertising technologies and participate in advertising technology networks that collect other information from PowerCalc and non-PowerCalc websites, as well as from other sources, to show you PowerCalc related advertisements on PowerCalc’s own and third-party websites. These advertisements may be tailored to your perceived interests using retargeting and behavioral advertising technologies, a set of practices collectively referred to as “Interest Based Advertising” in this policy. Any retargeted or behavioral advertisements served to your browser will contain information on or near it that informs you about the advertising technology partner and how to opt-out of viewing such advertisements. More information on opting out:
These tools will only work on the Internet browser on which they are deposited, and only function if your browser is set to accept third-party cookies. These cookie-based opt-out tools may not be as reliable where (e.g., certain mobile devices and operating systems) cookies are sometimes automatically disabled or removed. If you delete cookies, change browsers, computers or use another operating system, you will need to opt-out again.
Data storage, transfer and security
PowerCalc hosts data with hosting service providers in numerous countries including the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL.
You may opt out of receiving promotional communications from PowerCalc by using the unsubscribe link within each email, updating your email preferences at email@example.com or within your PowerCalc Service account settings menu, or writing us at the address below to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding PowerCalc's Services. You can opt-out of some notification messages in your account settings.
Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications with partners are also not subject to general-opt out, including product alerts, updates, contractual marketing and sales materials, and other notices related to partner status.
Third Party Permission-Based Lists
On occasion, PowerCalc may use third-party lists to send communications about PowerCalc products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive e-mails from other companies such as PowerCalc. When we use such lists, the communications will include mechanisms to opt out of receiving PowerCalc marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly at firstname.lastname@example.org or contact by mail using the address listed below.
Accessing and updating your information
You may often correct, update, amend, or remove your Personal Information in your account settings or by directing your query to your account administrator. You may also contact us by email at email@example.com or contact mail using the address listed below. We will respond to your request for access within 30 days.
You can often remove Content using editing tools associated with that Content. In some cases, you may need to contact your administrator to request they remove the Content. You can contact us to request removal of Personal Information from PowerCalc Community services.
You or your administrator may be able to deactivate your PowerCalc Services account. If you can deactivate your own account, you can most often do so in your account settings. Otherwise, please contact your administrator. To deactivate an organization account, please contact Support Services. To deactivate an account made for you without authorization, please contact us at the contact information below.
We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account information is retained and deleted.
The security of your Personal Information is very important to PowerCalc. We use reasonable physical, electronic, and administrative safeguards within our organization that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Unfortunately, we cannot fully eliminate all security risks. PowerCalc maintains safeguards to protect Personal Information, but cannot guarantee security.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, PowerCalc will notify you by e-mail, fax, or U.S. mail. PowerCalc will give you notice promptly, consistent with the reasonable needs of law enforcement and/or PowerCalc to determine the scope of the breach and to investigate and restore the integrity of the data system.
Our policy towards children
PowerCalc Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will immediately take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact us by mail at the address below.
PowerCalc is controlled and operated by us from the United States and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our software and accessing our website you consent to the transfer of information to countries outside of your country of residence, including the United Sates, which may have different data protection rules than those of your country.
if you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to the United States to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.
For California Residents
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with PowerCalc is primarily for personal, family, or household purposes, you may request certain data regarding PowerCalc's disclosure, if any, of Personal Information to third parties for the third-parties' direct marketing purposes. To make such a request, please write us at the address below; you may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all Personal Information sharing is covered by S.B. 27's requirements.
We ask that you not send us, and you not share any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).
By email at firstname.lastname@example.org or
By mail at PowerCalc’s corporate headquarters are located at:
100 E. Linton Blvd., Suite 200A
Delray Beach, FL 33483, USA